Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.
Responsible for the supervision and coordination of assigned shift, assisting in overall management.
Complete environmental checklist for dining room. Supervise related associate assignments.
Stay on the floor during peak hours, supervising the performance of associates.
Monitor each guest experience.
Examine food and beverage preparation and provide corrective training where necessary.
Supervise bar controls, shot glass use, red lining, bottles totally empty, liquor par list.
Supervise cost control efforts to ensure the operations financial success.
Participate in scheduling within budgetary guidelines.
Forecast weekly and monthly.
Completing weekly payroll and associated audit.
Monitor labor and payroll costs.
Oversee the order of daily supplies.
Supervise the maintenance of dining room for cleanliness, sanitation, and appearance.
Prepare maintenance requests, follow up.
Hold pre-meal meetings with associates.
Follow up on established training steps, supervise performance, and provide necessary re-training.
Participate in interviewing new associates.
Must be familiar with and adhere to all liquor liability laws.
Must know emergency procedures (including CPR) and work to prevent accidents.
Handle guest comments and complaints.
Responsible for reporting all product/service defects, and measuring process attributes as applicable.